It took 1.5 hr. to change my oil, rotate the tires, and do a state inspection. A courtesy car should have been provided. The state inspection period for a new car should start when the customer takes possession of the car. The car should not need to be reinspected for a year. I'm 70 years old. I can do this procedure a little quicker at home. At least let me help the next time. Convenient waiting area provided for customers.